shipping

USA: Ready to ship items will be shipped in 3-4 business days. For made to order items, please allow 2-3 weeks for the maker to craft each piece of jewelry. Items from the Lumen and Lucid Collections may take 4-5 weeks.

All items are shipped through USPS Priority. USPS Priority Mail without signature confirmation is $11. USPS Priority Mail with signature confirmation is $13.50. You can also request a rush order or insurance for an additional fee by emailing [email protected].

Please note that if USPS tracking confirms that your purchase is delivered, we consider the transaction to be complete and are not responsible if the purchase cannot be found. If you have experience with disappearing packages in the past, we suggest you request shipping with signature confirmation.​

International: We currently offer international shipping on a case-by-case basis. Please email [email protected] for more information.

returns

We want you to be happy with your jewelry, so if you are not completely satisfied with your purchase, you can return the item within 7 days of delivery. 

Please email [email protected] to initiate a return, and we will send you a shipping label. We are not responsible for items returned without prior notification. 

Please note that your original shipping fee is non-refundable, and an additional return shipping fee  will be deducted from your refund. Your refund will be processed 7-14 days within receipt of your return.

For your protection, please pack your return item securely. Olivia Shih is not responsible for items damaged or lost in transit.

Sale items, custom pieces, and holiday jewelry sets are not eligible for returns. 

Friendly reminder: we are unable to accept returns of visibly worn or damaged items, so please treat your order gently.
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repairs

If your purchase is in need of repair, we are happy to offer free minor repairs within a year of purchase. After one year, we will charge a repair fee. Please email [email protected] to find out more about repairs.

Please note that oxidized jewelry takes on the unique daily wear and marks of its wearer. Over time, depending on each person's skin pH and personal habits, the oxidized patina will naturally lighten, taking on an antique silver look. 

We personally love that jewelry evolves with its wearer, but if you prefer the darker oxidation, we offer complimentary re-coloring. You just have to pay shipping to and from our studio. Email [email protected] to initiate the process.