USA: Items that are in stock will arrive in 3-4 business days. For made to order items, please allow 1-2 weeks for the maker to craft each piece of jewelry. All items are shipped through USPS Priority for FREE! You can also request a rush order, insurance, or signature confirmation for an additional fee.
Please note that if USPS tracking confirms that your purchase is delivered, we consider the transaction to be complete and are not responsible if the purchase cannot be found. If you have experience with disappearing packages in the past, we suggest you request signature confirmation for a fee of $2.90.
Everywhere else: Items that are in stock will arrive in 14-21 days. For made to order items, please allow 3 weeks for the maker to craft each piece of jewelry. All items will be shipped without insurance and tracking for $10. If you would like your purchase to be insured and tracked, please email us at email@example.com. You can also request a rush order for an additional fee. Please note that we are not responsible for any custom fees.
We want you to be happy with your jewelry, so if you are not completely satisfied with your purchase, you can return the item within 7 days of receipt. Please email firstname.lastname@example.org for a return or an exchange. Please note that we are not responsible for return shipping fees.
Custom pieces are not eligible for return or exchange.
For your protection, please pack your return item securely with a print out of your original receipt, return your jewelry with an insured, trackable courier, and retain your shipping receipt. Olivia Shih is not responsible for items damaged or lost in transit.
Friendly reminder: we are unable to accept returns of visibly worn or damaged items, so please take care of your purchase!
If your purchase is in need of repair, we are happy to offer FREE minor repairs within a year of purchase. After one year, you will be charged for a repair fee.
We personally love that oxidized jewelry takes on the unique marks of its owner, but we do offer complimentary re-coloring for oxidized (black) jewelry that you have purchased from us.
Please email email@example.com to find out more about repairs and re-coloring.